Wildix AI summaries now supported

How does it work?

After the phone call, the magic begins. Wildix generates an AI-powered text summary of the conversation. As soon as the summary is ready, it automatically appears in the Activity Hub. From there, the call can be logged to your CRM either automatically or manually, depending on your configuration. For more information about how the Activity Hub works and its key features, please refer to this blog article .

Broad integration and compatibility for AI transcriptions

From the very start, the Activity Hub already supports automatically pushing AI transcriptions to more than 70 CRM systems, including HubSpot, Salesforce and Dynamics 365. Want to know if your CRM supports this feature? Then check the service description in our marketplace or consult the technical manual in the knowledge base. Under the Functions tab, you can immediately see if Call logging (+AI transcription) is enabled. If so, the CRM is compatible. In addition, the Activity Hub is fully compatible with both Bubble Desktop and Bubble Cloud.

GDPR-compliant and certified: the new standard for CRM integrations

The integrations developed by Red Cactus are unique in their kind, distinguished by a focus on responsible and secure data access. We deliberately choose real-time communication with the CRM, ensuring that customer data remains within the CRM environment itself and that custmers and partners always have full visibility into where their data resides. This perfectly aligns with our vision of GDPR-compliant integrations and minimizes the risks that can arise from storing data outside the CRM (read more about the risks of data caching with CRM integrations). Moreover, most of the integrations we develop are certified by the CRM platform, if the CRM offers a certification program.

More Information

For more information on configuring Wildix, please visit our knowledge base by clicking here.