Bubble365 iFrame
With the Bubble365 iFrame you easily integrate Bubble365 into your own application - for example within your telephony platform, CRM system or just in the browser. Ideal for developers who do not want to build a full telephony notification module like Bubble themselves, but do want to benefit from an integrated user experience that is compatible with 200+ CRM applications and 85+ telephony platforms.
An iFrame That Fits Your Branding Perfectly
Bubble365 iFrame is fully customizable to the style of your application - for seamless integration with your existing design and branding. Think colors, fonts, font size, adding your logo or even a custom URL. The content of the iFrame is modular, which means that all functionalities found further down this page can be easily enabled or disabled - based on the permission structure, per client, client group or individual user. Whether you work in day mode or dark mode, the iFrame adapts automatically for a pleasant and consistent user experience.
Please note that the standard iFrame configuration is available free of charge. For a personalized version - tailored to your branding and needs - a paid license applies.
Customizable Pop-up Notification
When you receive an incoming call, all relevant customer data from your CRM is displayed immediately. The overview that appears is fully customizable and allows you to perform actions immediately. Think CRM-specific buttons, but also standard options such as e-mail, callback requests, WhatsApp, Microsoft Teams and custom actions. The big advantage? No separate pop-up notification software, but a fully integrated experience in your application.
SearchBar
In addition to the pop-up notification that is seen when you receive a phone call, it is also possible to search all your CRM contacts in the SearchBar. From the results found, you can perform various actions, such as:
- Starting an outbound phone call
- Sending a WhatsApp message
- Sending a Microsoft Teams chat message
- Sending an email
- Opening the call history
- Opening the relationship in your CRM
Outgoing Calls
Setting up an outbound phone call is easy using the Bubble365 iFrame. Click on a phone number in the search results of the SearchBar and the call is immediately started through your connected telephony system. Prefer to enter a number manually? No problem. Type the desired number in the SearchBar's search field - the call button appears automatically as soon as the number is recognized.
Multi-result
If multiple results are found on the caller's phone number, you can use the arrow buttons (below the action buttons) to click through to the next result found. If you want to influence which contact is shown first, you can set that in the configuration panel based on the advanced filter function.
Call Control
Full call control is available in the Bubble365 iFrame (provided your telephony platform supports it), so you can control your desk phone, softphone or other device directly from this app. The following actions are supported:
- Answer call
- Ending a call
- Put call on hold
- Transfer call cold
- Transfer call warm
If your telephony platform offers limited call control (such as answer and end only), you will see only the available buttons in the pop-up. If call control is not available, this option is not shown.
Switch Calls
If you are also offered other calls during a phone call, those calls appear at the bottom of the pop-up notification and you can easily switch based on a mouse click.
Call History
Based on your personal call history, one click on a phone number lets you start a call immediately. If you click on a timeline item, a pop-up notification appears with all relevant data associated with that number. Want to see during a call which colleague last contacted the caller? Then simply open the call history.
Call Registration
From the pop-up notification, you can directly write a call note, which - if supported by your CRM - is automatically saved under the appropriate relation after the call. No call note required? Then, depending on the CRM functionality, a call registration can still be automatically added with details such as time, call duration and the employee involved.
