Bubble365 Edge Plug-in
The Bubble365 Edge Plug-in brings your telephony and CRM together in one clear, integrated browser experience. With compatibility for 200+ CRM applications and 85+ telephony platforms, the plug-in integrates seamlessly with your existing work environment, making you work faster, more efficiently and more customer-focused - all without interrupting your workflow.
Browser Technology
The Bubble365 Edge Plug-in adapts seamlessly to your workflow. You can easily adjust the width and minimize or open the plug-in with one click. Although it's one screen, it feels like two: the plug-in remains visible while the main view automatically switches to the right page. With support for day and darkmode, you'll always work comfortably. Thanks to its smart design, the plug-in stays active without disrupting your tab, ensuring a stable and smooth experience even during heavy use.
Customizable pop-up notification
When you receive an incoming call, all relevant customer data from your CRM is displayed immediately. The overview that appears is fully customizable and allows you to perform actions immediately. Think CRM-specific buttons, but also standard options such as e-mail, callback requests, WhatsApp, Microsoft Teams and custom actions. The big advantage? No separate pop-up, but a fully integrated experience in your browser - similar to CRMs that support embedded apps.
SearchBar
In addition to the pop-up notification that is seen when you receive a phone call, it is also possible to search all your CRM contacts in the SearchBar. From the results found, you can perform various actions, such as:
- Starting an outbound phone call
- Sending a WhatsApp message
- Sending a Microsoft Teams chat message
- Sending an email
- Opening the call history
- Opening the relationship in your CRM
Outbound dialing
The Bubble365 Edge Plug-in is equipped with Click-to-Dial functionality. Thanks to this feature, Bubble365 automatically recognizes phone numbers on websites. Simply click on the desired number - or through a search result in the SearchBar - to immediately start an outbound call through your connected phone system. Prefer to enter a number manually? No problem. Type the number in the SearchBar's search field, and the call button appears automatically.
Multi-result
If multiple results are found on the caller's phone number, you can use the arrow buttons (below the action buttons) to click through to the next result found. If you want to influence which contact is shown first, you can set that in the configuration panel based on the advanced filter function.
Call Control
In the Bubble365 Edge Plug-in, full call control is available (provided your telephony platform supports it), so you can control your desktop phone, softphone or other device directly from this app. The following actions are supported:
- Answer call
- Ending a call
- Put call on hold
- Transfer call cold
- Transfer call warm
If your telephony platform offers limited call control (such as answer and end only), you will see only the available buttons in the pop-up. If call control is not available, this option is not shown.
Switch calls
If you are also offered other calls during a phone call, those calls appear at the bottom of the pop-up notification and you can easily switch based on a mouse click.
Call history
Based on your personal call history, one click on a phone number lets you start a call immediately. If you click on a timeline item, a pop-up notification appears with all relevant data associated with that number. Want to see during a call which colleague last contacted the caller? Then simply open the call history.
Call Logging
From the pop-up notification, you can directly write a call note, which - if supported by your CRM - is automatically saved under the appropriate relation after the call. No call note required? Then, depending on the CRM functionality, a call log can still be automatically added with details such as time, call duration and the employee involved.
