New: the Issue Tracker

We’ve added a great new feature to the partner portal: the Issue Tracker. It gives you as a Red Cactus partner insight into known issues per release. Not because they are always there, but for those moments when it actually matters. You can immediately see what’s going on, where it comes from, what the status is and what the solution is.

You can also subscribe to a specific issue. As soon as something changes, you are automatically informed. No more separate communication or manual follow-up, just instant clarity when it matters.

How does it work?

You can find the Issue Tracker in the partner portal within the software overview. For each release, you’ll see a bug icon that you can always open. If there is a known issue, it will be clearly listed there. When you click on the item, you’ll see all the details, including a clear description, the root cause, the status, and which version it relates to, for example a specific version of a telephony platform, CRM, or a Bubble release.

You can also subscribe to a specific issue. As soon as something changes, you’ll automatically be notified via the notification center in the partner portal. Email notifications will be added soon as well.

By checking the Issue Tracker first, you’ll often find the answer right away and get help faster. In many cases, there’s no need to reach out, making the process more efficient for you as a partner.

Why we built this

We release a new software version every month (on the last working day of the month) as Beta, and promote it to the Stable channel over time. With more than 200 CRM integrations and over 90 telephony platforms, every release is thoroughly tested in our automated test pipelines. This keeps quality high and the chance of issues as low as possible.

In addition, many of our CRM and telephony integrations are certified by the respective vendors, where certification programs are available. This means we’re often aware of upcoming changes, for example in an API, and can act on them proactively.

Still, in an ecosystem of this scale, an unexpected issue can occasionally occur, for example due to changes in a CRM or telephony platform. In those moments, you want to know exactly where you stand, and that is precisely where the Issue Tracker helps.

Smarter collaboration when impact matters

Another benefit of subscribing to an issue is that, alongside the other tools we use, it helps us better substantiate the impact. We can see how many partners and customers are affected and use that insight in conversations with ecosystem partners. This allows us to move faster and more effectively towards a solution, especially when multiple parties are involved. Ultimately, this helps Red Cactus partners support their customers even better.