Announcement: Phasing out legacy Call Control

Partners who are still using the older method of Call Control in combination with Bubble and Bubble365 applications for their customers, take note. As of July 31, 2026, this approach will no longer be supported in new releases.

What do we mean by the “old” method of Call Control?

When we first introduced Call Control a few years ago, it was possible to configure functions such as answer or hang up within one of the four available buttons. These buttons were primarily intended for CRM-specific actions, such as opening a customer record.

As telephony platforms continued to evolve, Call Control functionalities expanded to include features such as call transfer, hold, and more. In response, we introduced dedicated Call Control buttons across all Bubble and Bubble365 applications. These are separate from the four configurable CRM buttons and provide full support for the extended Call Control capabilities of modern telephony platforms.

Legacy Call Control phased out as of July 31, 2026

Although hardly any customers still use the legacy Call Control functionality, we would like to formally announce that it will no longer be supported starting from the release of July 31, 2026. If you are still using it, you can easily switch to the current, more advanced standard.

Automatic transition to the new Call Control

No action is required to switch to the new Call Control method (unless you previously disabled it). If supported by your telephony platform, Call Control functionality will automatically appear in the notification during incoming and outgoing calls. The buttons previously used for legacy Call Control will become available again and can be reassigned to CRM-specific actions, providing additional flexibility.