New: Bubble365 Mobile App

Starting today, the brand-new Bubble365 Mobile App is available as part of our Bubble and Bubble365 application portfolio. For the first time ever, we bring together 85+ telephony platforms, 200+ CRM integrations, and all Bubble365 features in one powerful smartphone app. Demand for Bubble365 on mobile has been tremendous, and this release perfectly meets the needs of markets and countries with a mobile-first strategy. No hassle, no detours—now you can carry the full power of the Bubble365 App series right in your pocket.

Day or night mode

The Bubble365 Mobile App automatically follows your smartphone’s settings, or you can choose your preferred display yourself. Opt for a bright day mode or a stylish dark look—entirely up to you.

Customizable Call Notification

When an incoming call arrives, the Bubble365 Mobile App instantly displays all relevant customer details from your CRM. The pop-up view is fully customizable based on the parameters your CRM provides and lets you take immediate action. For example, add CRM-specific buttons or choose from standard options such as email, callback requests, WhatsApp, Microsoft Teams, and other custom actions. This way, you can respond faster and work exactly the way you want.

SearchBar

With the SearchBar, you can easily search all your CRM contacts on your smartphone and take immediate actions on the results, such as:

• Start an outgoing phone call
• Send a WhatsApp message
• Send a Microsoft Teams chat message
• Send an email
• Open the call history
• Open the contact record in your CRM

Outgoing Calls

Using the dial pad, you can easily start an outgoing call by manually entering a phone number, through your linked telephony system, or—on Android—also via the native dialer.

Multi-result

If multiple matches are found for the caller’s phone number, you can use the arrow keys (below the action buttons) to scroll through the next results. If you’d like to influence which contact is shown first, you can configure this in the settings panel using the advanced filtering feature.

Call Control

In the Bubble365 Mobile App, you can enable full call control—provided your telephony platform supports it—allowing you to manage your desk phone, softphone, or any other device connected to your telephony platform directly from the app.The following actions are supported:

• Answer a call
• End a call
• Put a call on hold
• Blind transfer (cold transfer)
• Attended transfer (warm transfer)

If your telephony platform offers limited call control (such as only answering and ending calls), you’ll see only the available buttons in the pop-up. If call control isn’t supported, this option will not be displayed.

Switch Calls

If you receive additional calls while you’re already on a call, they will appear at the bottom of the call notification, and you can easily switch between calls with a single tap.

Call History

Based on your personal call history, you can start a call with a single click on a phone number via the connected telephony platform. When you click a timeline item, a pop-up notification appears showing all relevant details linked to that number. Want to see which colleague last contacted the caller during an active call? Simply open the call history.

Call Logging

From the call notification, you can immediately write a call note which—if supported by your CRM—is automatically saved under the correct contact after the conversation. If no note is written, your CRM can still, depending on its functionality, automatically add a call record with details such as the time, call duration, and the staff member involved.

AI Call Transcripts

The Activity Hub is the central location where AI-generated call transcripts—sourced from your telephony platform or connected third-party solutions—are pushed to the CRM along with the call record, either automatically or manually depending on your settings. If manual mode is enabled, or when multiple contacts share the same phone number, you can easily select the correct contact. If a contact is missing in the CRM, simply add it first to ensure proper linking. You can also edit the transcript before sending it to the CRM, or even choose to delete it entirely.

Smartwatch

Stay informed wherever you are. Bubble365 delivers CRM call details not only to your smartphone but also to your smartwatch. On Android, notifications appear on compatible Android Watches when paired with your phone. On iOS, iPhone and iPad users receive the same rich notifications on their Apple Watch, keeping caller information right on your wrist.

Customer Data

When developing our applications, we adhere to the principle that customer data must be accessed responsibly. For us, there is only one acceptable approach: real-time communication with the CRM, without storing customer data outside the CRM application itself. This ensures that customers and partners always know exactly where their CRM data resides and avoids any additional risk of data breaches. Because this unfortunately isn’t the standard in the world of integrations—and we still see data being synchronized or cached to storage sources outside the CRM—a Red Cactus partner gains a significant competitive advantage when working with customers who value careful and responsible handling of CRM data.

Free Trial

Red Cactus partners have another major benefit: they can offer their customers a 30-day test license (up to 5 users), allowing them to try the solution free of charge.

Licensing Structure

All Bubble and Bubble365 applications are available at no additional cost and can be easily activated with a Bubble Desktop or Bubble Cloud license. For the Bubble365 Mobile App, it’s generally most practical to pair it with Bubble Cloud, ensuring the app works at all times—independent of whether your computer (and therefore Bubble Desktop) is on or off. Already using one of the other applications? You can seamlessly add the Bubble365 Mobile App, giving you the right data anytime and anywhere. The app is available for immediate download in the Apple App Store for iOS and the Google Play Store for Android.

More Information

Want more details about the Bubble365 Mobile App for iOS and Android? Check out the technical guide in our knowledge base (note: login required).