Good news for everyone working with Kwebbl – from partners to end users. From now on, AI-generated call transcripts within Kwebbl can be directly processed in the Activity Hub of all Bubble and Bubble365 apps. This means that call summaries from Kwebbl are automatically added to the activity timeline of the corresponding contact in the CRM. At launch, this new functionality is immediately available for more than 70 CRM applications listed in our marketplace.
After the phone call, the magic begins. Kwebbl uses AI to turn the call recording into a written summary. Once it’s ready, it automatically appears in the Activity Hub. From there, the conversation can—depending on your settings—be logged to the CRM either automatically or manually. You can find more information about how the Activity Hub works and its features in this blog article.
From the very start, the Activity Hub already supports automatically pushing AI transcriptions to more than 70 CRM systems, including HubSpot, Salesforce and Dynamics 365. Want to know if your CRM supports this feature? Then check the service description in our marketplace or consult the technical manual in the knowledge base. Under the Functions tab, you can immediately see if Call logging (+AI transcription) is enabled. If so, the CRM is compatible. In addition, the Activity Hub is fully compatible with both Bubble Desktop and Bubble Cloud.
The integrations developed by Red Cactus are unique in their kind, distinguished by a focus on responsible and secure data access. We deliberately choose real-time communication with the CRM, ensuring that customer data remains within the CRM environment itself and that custmers and partners always have full visibility into where their data resides. This perfectly aligns with our vision of GDPR-compliant integrations and minimizes the risks that can arise from storing data outside the CRM (read more about the risks of data caching with CRM integrations). Moreover, most of the integrations we develop are certified by the CRM platform, if the CRM offers a certification program.