Great news for customers and partners using 8x8 Contact Center! As of now, 8x8 Contact Center is fully integrated within Bubble and the Bubble365 Apps by Red Cactus. This opens the door to even more integration possibilities and provides maximum flexibility within your communication environment.
With the integration of 8x8 Contact Center, the full integration portfolio of Red Cactus becomes available to users of this platform. This gives partners and end users direct access to more than 200 CRM integrations..
Thanks to the integration, relevant customer data is automatically displayed during both incoming and outgoing calls. It is possible to connect one or multiple CRM applications simultaneously and fully tailor notifications to your own preferences. From the notification overview, you can easily navigate to customer records, open orders, or other CRM functionalities. After each call, a call log is automatically added to the correct contact, with notes saved instantly. This ensures all information remains centralized and up to date, allowing you to work more efficiently without manual actions.
What makes this integration particularly valuable for 8x8 Contact Center users is the way we handle customer data. Our applications communicate with the CRM in real time. Customer data is not stored outside the CRM application or synchronized to external data sources. This means data remains exactly where it belongs: within the CRM itself. Customers and partners retain full visibility and control over where their data resides, while minimizing the risk of data breaches or unwanted data synchronization. Since this approach is unfortunately not the standard in the integration landscape, and we still see CRM data being synchronized to storage environments outside the CRM, this provides Red Cactus partners with a significant competitive advantage, especially when working with organizations that prioritize secure and responsible handling of CRM data.
Red Cactus partners benefit from an additional advantage: they can offer their customers a 30-day trial license (for up to 5 users), allowing them to test the solution free of charge.
By adding 8x8 Contact Center to the Red Cactus compatibility list, Red Cactus partners gain a unique value proposition, enabling them to create significant added value for their customers. Click here for more information.